Refund policy

Refund Policy

At Apex, we want you to be happy with your purchase. This policy applies in addition to your rights under the Australian Consumer Law.

All sealed products (including but not limited to booster boxes, booster packs, and champion decks) are final sale and cannot be returned, exchanged, or refunded. Due to the nature of collectible trading card products, we are unable to accept returns on sealed items as we cannot verify product integrity once an item has left our possession.
If sealed product arrives damaged or is not as described, contact us within 7 days of delivery with photos of the damage. We will offer a replacement or full refund.

If cards arrive damaged, in the wrong condition, or are not as described, contact us within 7 days of delivery with photos. We will offer a replacement or full refund.
We do not accept returns for change of mind on singles or pre-built decks, as all cards are sold as described on the product page.

Vault Orders ship from our Australian location within 10–15 business days. Vault Orders cannot be cancelled once placed. If the item arrives damaged or not as described, our standard refund policy applies.

Email us at support@apexcards.org with your order number and photos of any issues.
We aim to respond within 1 business day.
Refunds are processed to your original payment method within 5–10 business days.

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. If a product has a minor fault, we will repair or replace it within a reasonable time.